Senior IT Service Support Representative

The FedEx family of companies represents a $30 billion corporation that offers the
broadest array of transportation, e-commerce and supply chain solutions in the world.
The largest of the companies is FedEx Express, which provides the most reliable express
delivery service, delivering in one or two business days to over 220 countries around the
globe. FedEx Express serves customers in five large geographical regions, one region
being Europe, Middle East and Africa (EMEA).
Senior IT Service Support Representative
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Job Description:
o You will be part of the central Customer Technology (CT) support team at FedEx
EMEA. This group provides quality support to internal and external customers on
FedEx automation products and works together with internal teams all over the
globe to enhance these automation products in order to provide a better service to
the FedEx customers.
o As an IT Service Support Representative (senior level) you will be responsible for:
 Providing quality support in English and local language to internal and
external customers.
 Leading the incident, problem and defect management for multiple FedEx
automation products on an EMEA level.
 Participating in a team that provides automation support outside business
hours (rotating schedule).
 Developing internal training material for the FedEx automation products
under your responsibility.
 Initiate the quality improvements of the automation products and the
associated support processes.
o You will work in close collaboration with the regional CT Support, CT Field,
Customer Service, Sales and Marketing teams.
Location: Krakow, Poland.
Profile Description:
o Fluent in English plus minimum two additional European languages. Strong focus
on Dutch and French.
o Additional European language skills are a significant advantage.
o You have a passion for technology.
o You have experience with the MS Office suite (minimum Word, Excel and
PowerPoint).
o You have basic knowledge about XML (SOAP and REST).
o Good knowledge of the IT function, goals & priorities and of related business
areas e.g. Sales, Operations, Revenue Ops etc
KRS 0000490698, REGON 123016158, NIP 676-24-72-137
Konto: 42 1030 1508 0000 0008 1716 3009
Prezes Zarządu Michael John Holt; adres rejestrowy ul. Aleja Tadeusza Bora-Komorowskiego 25C, 31-476 Kraków
zarejestrowana w Sądzie Rejonowym dla Krakowa-Śródmieścia w Krakowie XI Wydział Gospodarczy KRS
Kapitał zakładowy Spółki: 1 130 000,00 zł
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Good knowledge of a min. of 2 relevant data communication protocols.
You have excellent analytical and problem solving skills.
Good written and excellent verbal communication skills.
You are a team player, well organized, highly motivated and customer focused.
You are able to work with limited supervision.
You have experience in a commercial and international environment.
You have a positive attitude.
Good interpersonal skills with experience of effectively interacting with other
teams and cultures.
You are willing to travel (max. 10%).
KRS 0000490698, REGON 123016158, NIP 676-24-72-137
Konto: 42 1030 1508 0000 0008 1716 3009
Prezes Zarządu Michael John Holt; adres rejestrowy ul. Aleja Tadeusza Bora-Komorowskiego 25C, 31-476 Kraków
zarejestrowana w Sądzie Rejonowym dla Krakowa-Śródmieścia w Krakowie XI Wydział Gospodarczy KRS
Kapitał zakładowy Spółki: 1 130 000,00 zł