MSCSI Partner Scorecard

MBS Partners Polska Sp. z o. o.
*Respondents answering 'Very Satisfied' to the satisfaction question and
'Definitely Would' to the recommend and repurchase questions.
2007 January
Total number of Responses:
31
Participation Metrics YTD
Current
* Survey Invitations Sent
34
34
Completed Surveys
31
31
Response Rate
91%
91%
NSAT Results Year
to Date
158
NSAT Ranking within No Rank
Country
Partners
Participating within
Country:
6
NSAT (Net Satisfaction): A standard for measuring
customer satisfaction based on the 'overall
satisfaction' scores where NSAT = ('Very Satisfied'('Somewhat Dissatisfied' + 'Very Dissatisfied')) + 100
* Reflects only valid Email addresses.
In order to display results on the "Strengths/Improvements" tab, you must have 20 completed surveys and at
least 5 responses to each of the 11 targeted questions. To better understand your results, review the
Scorecard Guide.
Top Three Areas to Improve
Improvements
Current
LastPeriod
Current
LastPeriod
Top Three Areas of Strength
Strengths
Overall quality of training/learning consultations 7.72
provided
0
Overall quality of consulting services
7.65
0
Overall value of technology solutions provided
for your specific business needs
7.41
0
What one specific improvement could be made to have the most significant impact on your relationship with this
company?
EMail
ResponseDate
Comments
--CONFIDENTIAL--
01/03/2007
konsultanci w Krakowie
--CONFIDENTIAL--
01/03/2007
Szybsze reagowanie na zapytania
[email protected]
01/04/2007
--CONFIDENTIAL--
01/09/2007
[email protected]
01/09/2007
1LHZLG]ĊSRWU]HE\XVSUDZQLDQLDWHJRFRMHVW
GREUHLG]LDáDSRSUDZQLH
--CONFIDENTIAL--
01/09/2007
dopasowanie systemu Navision po polsich
zasad ksiegowych
--CONFIDENTIAL--
01/09/2007
[email protected]
01/10/2007
Automatyzacja przygotowania przelewów
[email protected]
01/10/2007
umowa
[email protected]
01/11/2007
]PQLHMV]HQLHRGOHJáRĞFL
EMail
ResponseDate
Comments
--CONFIDENTIAL--
01/03/2007
konsultanci posiadaja duza wiedze, natomiast
produkt nie jest funkcjonalny w polskich
warunkach
--CONFIDENTIAL--
01/03/2007
[email protected]
01/04/2007
--CONFIDENTIAL--
01/09/2007
[email protected]
01/09/2007
%DUG]RGREUDPHU\WRU\F]QDIDFKRZDDSU]HGH
ZV]\VWNLPPLáDZVSyáSUDFD
--CONFIDENTIAL--
01/09/2007
:VSyáSUDFD]QDV]\PNRQVXOWDQWHP]0%6
3DUWQHUV3ROVNDS,UHQą6]F]HSDĔVNąMHVW
EDUG]RSURIHVMRQDOQD=DZV]HPRĪHP\OLF]\ü
QDSRPRFZV\WXDFMDFKQDG]Z\F]DMQ\FKOXE
JG\SRWU]HEQHMHVWGRGDWNRZHGRVWRVRZDQLH
V\VWHPXF]\V]NROHQLH3DQL6]F]HSDĔVND
EDUG]RF]ĊVWRSRGSRZLDGDUR]ZLą]DQLD
V\VWHPRZHQDMEDUG]LHMNRU]\VWQHGODQDV]HM
ILUP\:LHOH]W\FKUR]ZLą]DĔMHVWVWRVRZDQ\FK
ZFRG]LHQQ\PXĪ\WNRZDQLXV\VWHPX
--CONFIDENTIAL--
01/09/2007
[email protected]
01/10/2007
2VRE\]ILUP\0%6VąEDUG]RNRQWDNWRZH
G\VSR]\F\MQHLVáXĪąFHIDFKRZąUDGąLSRPRFą
ZSUREOHPRZ\FKV\WXDFMDFK
[email protected]
01/10/2007
wiecej o mozliwosci updatu systemu
wdrozonego u danego klienta
[email protected]
01/11/2007
Additional Comments
Individual Survey Results
EMail
First Name
Last Name
--CONFIDENTIAL--
--CONFIDENTIAL--
--CONFIDENTIAL- --CONFIDENTIAL--
1) Very satisfied 2) Probably
would
2) Probably
would
--CONFIDENTIAL--
--CONFIDENTIAL--
--CONFIDENTIAL- --CONFIDENTIAL--
3) Somewhat
dissatisfied
4) Probably
would not
4) Probably
would not
grazyna.zlotowska@schied Grazyna
el.pl
Zlotowska
1) Very satisfied 1) Definitely
would
1) Definitely
would
--CONFIDENTIAL--
--CONFIDENTIAL- --CONFIDENTIAL--
1) Very satisfied 1) Definitely
would
2) Probably
would
grzegorz.kampa@schiedel. Grzegorz
pl
Kampa
1) Very satisfied 1) Definitely
would
1) Definitely
would
--CONFIDENTIAL--
--CONFIDENTIAL--
--CONFIDENTIAL- --CONFIDENTIAL--
1) Very satisfied 1) Definitely
would
1) Definitely
would
--CONFIDENTIAL--
--CONFIDENTIAL--
--CONFIDENTIAL- --CONFIDENTIAL--
2) Somewhat
satisfied
3) Might or
might not
--CONFIDENTIAL--
Company
Schiedel Polska
Schiedel Polska
Satisfaction Recommend Repurchase
2) Probably
would
wojtek.bukowski@emimusi Wojtek
c.com
Bukowski
EMI Music Poland
1) Very satisfied 1) Definitely
would
1) Definitely
would
gszymczak@gamesaenerg Grzegorz
y.com
Szymczak
Gamesa
1) Very satisfied 1) Definitely
would
1) Definitely
would
antonina.zmarzlik@schiede Antonina
l.pl
Zmarzlik
Schiedel Polska
1) Very satisfied 1) Definitely
would
1) Definitely
would