spis treści
Transkrypt
spis treści
63,675(ĝ&, :VWĊS................................................................................................................................ 7 ,VWRWDL]QDF]HQLHPDUNHWLQJXZ]DU]ąG]DQLXSU]HGVLĊELRUVWZHP (0DULD6áDZLĔVND) ...................................................................................................11 ,VWRWDLJHQH]DPDUNHWLQJX .................................................................................. (ZROXFMDRULHQWDFMLSU]HGVLĊELRUVWZ.................................................................. 0DUNHWLQJMDNRNRQFHSFMD]DU]ąG]DQLD.............................................................. .LHUXQNLUR]ZRMXPDUNHWLQJX............................................................................ 2GUĊEQRĞFLVHNWRURZHPDUNHWLQJX0DULD6áDZLĔVND) ...................................... 34 0DUNHWLQJGyEUNRQVXPSF\MQ\FK ...................................................................... 0DUNHWLQJQDU\QNXLQVW\WXFMRQDOQ\P%%.................................................... 0DUNHWLQJXVáXJ ................................................................................................. 0DUNHWLQJRUJDQL]DFMLQRQSUR¿W ....................................................................... 3. Proces tworzenia strategii marketingowej. Rodzaje strategii (%RJQD3LODUF]\N) .................................................................................................... 48 ,VWRWDLSURFHVWZRU]HQLDVWUDWHJLLPDUNHWLQJRZHM ............................................. 2FHQDRWRF]HQLDPDUNHWLQJRZHJRL]DVREyZSU]HGVLĊELRUVWZD........................ &HOHVWUDWHJLF]QHLVWUXNWXUDLQVWUXPHQWyZPDUNHWLQJX .................................... 5RG]DMHVWUDWHJLL ................................................................................................ 4. Przewaga konkurencyjna i strategie konkurowania (%RJQD3LODUF]\N) ............ 74 ,VWRWDNRQNXUHQFMLLW\S\SU]HZDJLNRQNXUHQF\MQHM .......................................... $QDOL]DNRQNXUHQFML ........................................................................................... 6WUDWHJLDNRQNXUHQFML ......................................................................................... 5. Zachowania konsumentów (+HQU\N0UXN) .......................................................... 88 3RWU]HE\LLFKXZDUXQNRZDQLD .......................................................................... 'HPRJUD¿F]QHLHNRQRPLF]QHDVSHNW\]DFKRZDĔQDE\ZFyZ .......................... 8ZDUXQNRZDQLDSV\FKRORJLF]QHLVSRáHF]QH]DFKRZDĔQDE\ZFyZ................. ,QQHXZDUXQNRZDQLD.......................................................................................... 3URFHVSRGHMPRZDQLDGHF\]MLR]DNXSLH ........................................................... 6SLVWUHĞFL 5RG]DMHGHF\]ML]DNXSRZ\FK .......................................................................... 1DE\ZF\LQVW\WXFMRQDOQL ................................................................................. 6. Segmentacja – istota, kryteria, rola w marketingu (TP) (%RJQD3LODUF]\N) .... 107 ,VWRWDLSURFHVVHJPHQWDFML............................................................................... .U\WHULDVHJPHQWDFML ......................................................................................... :\EyUU\QNXGRFHORZHJR ................................................................................. 3R]\FMRQRZDQLHRIHUW\LSURGXNWXQDU\QNX.................................................... 0HWRG\EDGDQLDSRWU]HEL]DFKRZDĔNRQVXPHQWyZ+HQU\N0UXN) ............... 124 ,QIRUPDFMHDGHF\]MHPDUNHWLQJRZH ................................................................ ħUyGáDLQIRUPDFML ............................................................................................. %DGDQLDPDUNHWLQJRZH±LVWRWDLHWDS\ ........................................................... 6SRVRE\GRELHUDQLDSUyE\ ............................................................................... %áĊG\]ZLą]DQH]EDGDQLDPL ........................................................................... 5RG]DMHEDGDĔPDUNHWLQJRZ\FK...................................................................... %DGDQLDDQNLHWRZH........................................................................................... %DGDQLDSDQHORZH ............................................................................................ %DGDQLDMDNRĞFLRZH ......................................................................................... 2EVHUZDFMHHNVSHU\PHQW\LPHWRG\NRPSDUDW\ZQH .................................... 7HFKQLNLSURMHNF\MQH...................................................................................... :VSyáSUDFD]DJHQFMąEDGDĔPDUNHWLQJRZ\FK ............................................. 5DSRUW]EDGDĔ ............................................................................................... 3UH]HQWDFMDUDSRUWX ........................................................................................ 8. Strategia produktu i opakowania (+HQU\N0UXN) ............................................. 142 ,VWRWDLNODV\¿NDFMDSURGXNWyZ ........................................................................ 3R]LRP\SURGXNWX............................................................................................ &\NOĪ\FLDSURGXNWX......................................................................................... =DU]ąG]DQLHSRUWIHOHPSURGXNWyZ ................................................................... =DGDQLDPHQHGĪHUDSURGXNWX03 ................................................................ 2SDNRZDQLHLMHJRUROD .................................................................................... :SURZDG]DQLHQRZHJRSURGXNWXQDU\QHN ..................................................... %áĊG\LEDULHU\ZHZSURZDG]DQLXQRZHJRSURGXNWX ...................................... =DU]ąG]DQLHPDUNąLZL]HUXQNLHP+HQU\N0UXN) ........................................... 164 ,VWRWDPDUNL ...................................................................................................... 1D]ZDPDUNL .................................................................................................... 2EV]DU\EXGRZDQLDPDUNL ............................................................................... 5RG]DMHPDUHN ................................................................................................. 0DUNLSU\ZDWQHKDQGORZH'2%±GLVWULEXWLRQRZQEUDQG ......................... :SURZDG]DQLHQRZHMPDUNLQDU\QHN ............................................................. 0DUNDDSyáNDVNOHSRZD .................................................................................. =DU]ąG]DQLHPDUNą........................................................................................... 6SLVWUHĞFL 0DUNDQDU\QNX%% ....................................................................................... &\NOĪ\FLDPDUNL............................................................................................ 3RUWIHOHNDQLEDOL]PPDS\SHUFHSFMLPDUHNLSRGUyENLPDUHN ..................... :DUWRĞüPDUNL ................................................................................................ 0DUNLSROVNLH ................................................................................................. &HQDZVWUDWHJLLPDUNHWLQJRZHM+HQU\N0UXN) ............................................... 183 &HQDDZDUWRĞü ............................................................................................... )XQNFMHFHQ .................................................................................................... &HQDDLQVWUXPHQW\PDUNHWLQJX .................................................................... (ODVW\F]QRĞüFHQRZDSRS\WX ......................................................................... 3DUDGRNV\FHQRZH ......................................................................................... &HQ\D]DFKRZDQLDNRQVXPHQWyZ................................................................. 6SRVRE\XVWDODQLDFHQ.................................................................................... &HQ\DRIHUWDSU]HGVLĊELRUVWZD...................................................................... 6WUDWHJLHFHQRZH ............................................................................................ 2SXVW\FHQRZH ............................................................................................ 0DUĪH ........................................................................................................... :RMQ\FHQRZH ............................................................................................. =DU]ąG]DQLHG\VWU\EXFMą0DULD6áDZLĔVND)...................................................... 199 '\VWU\EXFMDMDNRLQVWUXPHQWPDUNHWLQJX....................................................... )XQNFMHG\VWU\EXFML ....................................................................................... &]\QQLNLZSá\ZDMąFHQDZ\EyUVWUDWHJLLG\VWU\EXFML.................................... .DQDá\G\VWU\EXFML ......................................................................................... 3RĞUHGQLF\ZNDQDáDFKG\VWU\EXFML ............................................................... ,VWRWDL]QDF]HQLHNRRSHUDFMLZNDQDáDFKG\VWU\EXFML.................................... .RQÀLNW\ZVIHU]HG\VWU\EXFMLLVSRVRE\LFKUR]ZLą]\ZDQLD ....................... /RJLVW\NDG\VWU\EXFML .................................................................................... 7UHQG\Z]DU]ąG]DQLXG\VWU\EXFMą ................................................................ 6SRVRE\NRPXQLNDFMLPDVRZHM%RJQD3LODUF]\N)............................................. 224 ,VWRWDLSURFHVNRPXQLNDFMLPDUNHWLQJRZHM ................................................... 5HNODPD ......................................................................................................... 3URPRFMDVSU]HGDĪ\ ....................................................................................... 3XEOLFUHODWLRQV .............................................................................................. 1LHNRQZHQFMRQDOQHIRUP\NRPXQLNDFMLPDVRZHM ........................................ 0HWRG\NRPXQLNDFMLEH]SRĞUHGQLHM%RJQD3LODUF]\N) ..................................... 253 3URPRFMDRVRELVWD .......................................................................................... 0DUNHWLQJEH]SRĞUHGQL .................................................................................. 7DUJLLZ\VWDZ\.............................................................................................. 1LHVWDQGDUGRZHIRUP\NRPXQLNDFMLEH]SRĞUHGQLHM ...................................... 6SLVWUHĞFL 14. Plan marketingowy (0DULD6áDZLĔVND) ............................................................... 272 ,VWRWDLIXQNFMHSODQXPDUNHWLQJRZHJR ......................................................... (WDS\SURFHVXSODQRZDQLDPDUNHWLQJRZHJR ................................................. 6WUXNWXUDLSRGVWDZRZHHOHPHQW\SODQXPDUNHWLQJRZHJR ............................ .RQWURODG]LDáDOQRĞFLPDUNHWLQJRZHM0DULD6áDZLĔVND) ................................. 284 ,VWRWDL]DGDQLDNRQWUROLPDUNHWLQJX .............................................................. 3U]HGPLRWNRQWUROLPDUNHWLQJX ...................................................................... $VSHNW\RUJDQL]DF\MQHNRQWUROLPDUNHWLQJX .................................................. %LEOLRJUD¿D ................................................................................................................... 297