Technical Support Engineer

Technical Support Engineer
ABB Enterprise Software is a leading business solutions provider. ABB’s
offerings comprise a broad range of solutions to address the most critical needs
of utility, power, and communications companies, including asset management,
customer care, energy analytics, energy operations, energy trading and risk
management, mobile workforce management and network management. We
are currently looking for a Technical Support Engineer to join our team in
Krakow. The Technical Support Engineer is primarily responsible for providing
high-level technical support services to ABB customers on our
Application/Solutions.
Lokalizacja:
Stanowisko pracy:
Rodzaj umowy:
Dywizja:
Jednostka Biznesowa:
Numer Referencyjny:
Kraków, Malopolskie, Polska
Konsulting
Stała, Pełny etat
Power Grids
Business Unit Grid Automation
PL60270614_E1
Zadania
• Troubleshoot customer reported problems, identify causes
and formulate solutions;
• Provide consultation, diagnosis, escalation, status reporting
and resolution to reported problems;
• Investigate issues to determine appropriate methods of
resolution. Identify workarounds or requirement for a software
fix to reported problems;
• Respond to all customer inquiries in a courteous, efficient
and timely manner;
• Liaise with Project Management, Development and ABB
Consultants to ensure the successful implementation of
customer projects;
• Ensure customer service level agreements are met.
Wymagania
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Technical Support Engineer
• Must have excellent troubleshooting skills;
• Excellent customer service skills required;
• University education or relevant industry experience;
• Knowledge of one or more of the following technical areas is
an advantage:
- Experience in SaaS application support,
- Database technologies,
- HTML / CSS,
- Web Technologies,
- Mobile Applications.
• Excellent writing and presentation skills;
• Ability to take ownership of assigned tasks;
• Must be a team player with a desire to learn;
• Fluent English both written and spoken;
• Additional languages are a plus.
Dodatkowe Informacje
We offer:
• An interesting job in a company promoting innovative and
modern technologies;
• Opportunity for professional development in an international
environment and for increasing your abilities and skills in
various areas;
• Employment in a stable company with an established
position in the market;
• Attractive salary based on your professional experience and
skills;
• Good working environment.
To apply for the position, please send your application via our
page. We reserve the right to answer only to the chosen
tender.
We kindly ask you to include in the Curriculum Vitae the
following passage: “I hereby agree for my personal data,
included in my job application, to be processed in line with the
needs of recruitment, in accordance with the Law on Personal
Data Protection of 29 August 1997 (Law Gazette from 2002,
No.101, heading 926, as amended).”
Tag: *LI-AT1
ABB (ABBN: SIX Swiss Ex) jest liderem w technologiach dla
energetyki, robotyki i systemów napędowych automatyki
przemysłowej i sieci energetycznych, obsługującym klientów z
sektora użyteczności publicznej, przemysłu oraz transportu i
infrastruktury na całym świecie. Kontynuując ponad 125-letnią
historię innowacji, obecnie ABB tworzy przyszłość cyfryzacji
przemysłu odgrywając kluczową rolę w rewolucji
energetycznej i czwartej rewolucji przemysłowej. Grupa ABB
zatrudnia około 132 000 pracowników w ponad 100 krajach
świata. www.abb.pl
Our ambition.
Your legacy.
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Technical Support Engineer