Oferta 2016/274

Biuro Karier
A kade mia im. Jan a Dłu gosz a w Czę stoch owie
ul. Waszyngtona 4/8 , 42-200 Częstochowa, tel. 34-37-84-363
[email protected] ; www.bk.ajd.czest.pl
OFERTA nr 2016/274
Informacje dotyczące pracodawcy
Nazwa firmy/pracodawcy
Accenture
Adres pracodawcy (ulica,
miejscowość, kod pocztowy)
Chocimska 17, 00-791, Warszawa
Adres strony internetowej
www.pracaaccenture.pl
Osoba do kontaktu kandydatów z
pracodawcą
Anna Kumięga
Sposób aplikacji lub kontaktu
kandydatów z pracodawcą
Send your CV with ref no 00439273/ACz by email
[email protected]
Data ważności oferty
28-01-2017
WYMAGANIA
Wykształcenie
średnie/wyższe licencjackie/wyższe inżynierskie wyższe
magisterskie
Kierunek/specjalność
Znajomość języków obcych
English C1, Russian C1
Basic
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BA or equivalent work experience
1+ years of work experience working within a QA
capacity
2+ years of work experience in a Service Desk or Call
Center
1+ years customer service-related work experience
Fluent in English and Russian language
Preferred
Umiejętności/kwalifikacje/uprawienia
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Ability to identify operational opportunities for
improvement
Excellent communication and interpersonal skills
Strong organizational and administrative skills
Ability to operate within a team environment, multitasking and prioritizing work across supported clients
Use appropriate mannerisms/behavior when interacting
with client groups and/or end-users
Escalate conflicts in a timely manner to appropriate
personnel
Mentor and coach others
Inne
OPIS STANOWISKA PRACY
Nazwa stanowiska pracy
Quality Analyst with English and Russian
Rodzaj oferty
praca stała
Rodzaj umowy
umowa o pracę
Wymiar czasu pracy
40h
Wysokość wynagrodzenia brutto
Miejsce pracy (woj. miejscowość)
Kraków
Liczba wakatów
zł
The QA team is tasked with evaluating and ensuring quality
delivery of the Client Services Team. This individual is
responsible for executing QA service offerings and participating
in projects & initiatives led by QA.
Duties of the QA Analyst include:
Zakres obowiązków
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Conduct root cause and other data analysis
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Identify improvement opportunities within the SMB
environment
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Provide QA progress reports to Team Leads.
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Conduct QA evaluations per client requirements
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Conduct call coaching sessions per client requirements
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Conduct Health Checks for high impact transitions, as
requested
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Analyze Customer Satisfaction Survey results &
recommend improvement efforts
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Act as escalation point of contact for process questions,
issues and resolution
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Act as Subject Matter Expert (SME) for QA evaluations
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Administration of the call recording and evaluation
system
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Administer the QA issue repository and ensure all
escalations are properly addressed
INNE INFORMACJE PRACODAWCY DLA KANDYDATÓW
We offer
 Localization: Kraków
 The ability to use your knowledge of foreign language on a daily basis at work (we serve
our Clients in almost 30 foreign languages)
 Experience with a range of Clients and technology solutions which provides professional
relevance
 Operating according to Lean Six Sigma philosophy
 Collaborating and learning from diverse and talented colleagues helps you “raise your
game”
 Trainings and development tailored to help you achieve your potential
 New Joiners Programme including trainings
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Opportunity to engage in Corporate Social Responsibility initiatives
We also think about your social life, at Accenture you will be able to take part in different
initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family
events, cultural meetings, photography classes, climbing, soccer, swimming and many
others.
Social benefit packages including: private medical care, MyBenefit, life insurance
Beverages and fully equipped kitchen for you
Modern & friendly office