profil biznesowy | poziom B1

PRZYKŁADOWY FRAGMENT ZINDYWIDUALIZOWANEGO PROGRAMU KURSU
język
poziom
profil
angielski
średniozaawansowany | B1
biznes
DŁUGOŚĆ ORAZ PROGRAM KAŻDEGO KURSU ZAWSZE DOSTOSOWUJEMY DO POZIOMU ORAZ
POTRZEB SŁUCHACZY / KLIENTA W OPARCIU O ANALIZĘ POTRZEB
główny cel
długość kursu
formy pracy
podejście do gramatyki
analiza i ocena produkcji
językowej pod kątem
TOPICS AND RELATED
VOCABULARY
praktyczna komunikacja w biznesie – kontakt z klientem
optymalnie 120 godz. lekcyjnych
studium przypadku, symulacje, dyskusje, debaty, praca z materiałami
autentycznymi, artykułami z bieżącej prasy, materiałami
multimedialnymi (ppt, audio, materiały video), etc.
wprowadzana i utrwalana w kontekście komunikacyjnym, w trakcie
aktywności komunikacyjnych podczas zajęć
jakości przekazu,
poprawności gramatycznej (pisanie – maile, listy; mówienie)
BUSINESS COMMUNICATION SKILLS
GRAMMAR LINKS
First contacts
Small talk
Introduction to customer
care
Discussing appropriate conversational
topics (taboo or not taboo)
Opening and keeping a conversation going
Introducing yourself
Showing interest
Engaging in a small talk
Face to face with customers
Socializing language
Talking about advantages and
disadvantages of working in an
international company
Agreeing/disagreeing
Exchanging experiences concerning
learning and using English
Describing different types of company
Comparing structures and layouts of
various companies
Discussing working practices
Writing business letters (different types of
business correspondence)
Asking questions
(subject/object
questions,
direct/indirect
questions)
Question tags
Auxiliary verbs
/state verbs)
Adverbs of frequency
Present simple vs.
Present continuous
tenses (action
Company structure and
organization
Organizational behaviour
Paper documentation
Delivering customer care
through writing
People in business
Talking about employment
trends/unemployment
Brands and marketing
Discussing favourite/popular brands
Własność LANG LTC
Adjectives order
Comparative and
superlative adjectives
Comparative and
superlative expressions
Punctuation
Past simple vs. Past
continuous
used to /would
Gerunds and infinitives
prefer/would rather
PRZYKŁADOWY FRAGMENT ZINDYWIDUALIZOWANEGO PROGRAMU KURSU
Trade
Negotiations
Sharing views on negotiating
Writing a report
2nd conditional
Modal verbs – possibility
Business across cultures
Cultural awareness in
business
Cultural differences in
meetings
Social English
Doing business across cultures –
exchanging experiences
Comparing meeting styles in different
countries
Analysing pre-meeting conversations
Conducting a meeting
Chatting at work
Exchanging emails (formal/informal)
Discussing quality control and different
ways of measuring quality
Complaining and answering to complaints
Planning a call
Understanding voice mail
Returning a call
Dealing with incoming calls
Discussing ethics at work
Ranking unethical activities (corruption)
Solving problems/suggesting solutions
Analysing options
Making decisions
Discussing the qualities of successful
leaders
Describing roles and relationships in a team
Writing a memo
Noun phrases
Phrasal verbs
Quality control
Telephone conversations
Dealing with customers on
the phone
Ethics in business
Problem solving
Decision making
Dealing with problems and
complaints
Leaders and leadership
Teamwork
Call centre success
Własność LANG LTC
3rd conditional
wish, if only
Reported speech
Relative clauses –
defining and non
defining