Tus Neeg Mob thiab Tsevneeg Txoj cai thiab Kev Lav khibxauj

Tus Neeg Mob thiab Tsevneeg Txoj cai thiab Kev Lav khibxauj

Nrog koj tus nawj lossis tuskws
khomob tham yog koj xav
haistias muaj leejtwg ua tej yam
tsis fwm lossis saib tsis taus koj.
Koj hu rau Children’s Hospital
of Wisconsin Patient Relations
ntawm (414) 266-7848 lub
sijhawm ua haujlwm los tau. Tom
qab sijhawm ua haujlwm lawd, hu
rau (414) 266-2000 thiab nrog
tus neeg ua haujlwm (Patient
Care Manager on call) tham.
Hu rau Children’s Hospital Patient Relations yog koj
xav sau ntawv tawm suab tsis txaus siab:
Children’s Hospital of Wisconsin
Patient Relations
PO Box 1997, MS 939
Milwaukee, WI 53201
(414) 266-7848 or (800) 556-8090
TTY (414) 266-2465
Fax (414) 266-6669
[email protected]
Yog koj xav haistias koj tej kev txhawjxeeb tseem tsis
muaj leejtwg teb rau koj li no, hu rau:
Wisconsin Department of Health Services
Division of Quality Assurance
PO Box 2969
Madison, WI 53701-2060
(800) 642-6552
[email protected]
The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
(800) 994-6610
[email protected]
Office of Medicare Beneficiary Ombudsman
7500 Security Boulevard
Baltimore, MD 21244
(800) 633-4227
TTY (877) 486-2048
Children’s Hospital of Wisconsin
Patient Relations
PO Box 1997, MS 939
Milwaukee, WI 53201
[email protected]
(414) 266-7848
Children’s Hospital of Wisconsin ua kom tau raws li Tsoom Fwv Teb Chaws cov cai lij choj txog
pej xeem neeg cov cai. Peb tsis cais leej twg yam tsis raws txoj cai vim los ntawm haiv neeg, tsos
nqaij daim ntawv, keeb kwm lub teb chaws uas nws yug, hnub nyoog, kev muaj mob xiam oob
qhab los yog poj niam/txiv neej. Yog hais tias koj tsis txawj hais lus Askiv, peb yuav teem sij hawm
muab kev pab txhais lus pub dawb rau koj. Hu rau (414) 266-7848 (TTY: (414) 266-2465).
© 2016 Children’s Hospital of Wisconsin. All rights reserved.
OP088 0416
Tus Neeg Mob thiab Tsevneeg
Txoj cai thiab Kev Lav khibxauj
Yog koj muaj lus nug lossis nyeem tsis tau daim
ntawv no, ib tug neeg ua haujlwm mam li piav
cov ntsiablus qhia rau koj.
Koj lossis koj tus menyuam muaj cai:
• Tau txais kev khomob ncajncess.
•T
xais kev khomob los ntawm kev raug
fwm lossis saib taus tsis hais menyuam lub
noobnyoog, kev coj noj coj ua, lossis tej kev
pab uas cheemtsum.
- Rawsli koj txoj kev ntseeg lossis lwmyam
kevcai dab qhuas uas koj xav tau.
-T
xais kev khomob yam tsis pub raug kev
saib tsis taus, raug tsis quavntsej, lossis raug
kev tsimtxom.
•U
a daim ntawv tawkev rau kev khomob
(living will) yog haistias koj muaj 18 xyoo rov
saud lawm. Qhov nov txhais haistias koj muaj
cai txiavtxim siab rau koj kev khomob uantej
thaum koj ib los hais tsis taus, ib pas nqus tsis
tuaj lawm.
•U
a koj daim ntawv teev npe cov qhua yuav
tuaj saib koj.
•Y
og koj muaj 18 xyoo rov saud lawm, koj muaj
cai taw ib tug neeg los ua tus txiavtxim siab
rau koj kev khomob thiab suam npe rau tej
ntaub ntawv khomob, tab txawm koj tseem
meejpem hlo ua tau koj.
•T
aus txais tej ntaub ntawv qhia txog tej kev
pab tshwjxeeb xwsli niam qhuav txiv qhuav
(guardianship), kev pab tswvyim (advocate)
thiab kev pab tivthaiv rau menyuam yaus
lossis laus.
•T
xwv tsis pub qhia koj tej ntaub ntawv
khomob rau leejtwg paub rawsli taus hais
nyob rau hauv peb daim ntawv (Joint Notice
of Privacy Practices).
• Koomtes pab tu tus neeg mob, tawm tswvyim
rau kev khomob thiab txiavtxim rau kev khomob.
•T
sis koomtes pab tu neeg mob, txais yuav
kev khomob, lossis txais lwmyam kev pab
(rawsli kevcai lijchoj) thiab mloog tej lus qhia
txog seb yog tsis kam khomob no yuav raug
teebmeem dabtsi.
• Paub txog kev kuaj mob, khomob lossis tej kev
pab seb yuav zoo li cas yam yus tsis tau
xav txog.
•N
ug seb leejtwg yog tus tswj koj lossis koj tus
menyuam tej kev khomob.
• Qhia koj tej kev txhawjxeeb rau kws khomob.
Nug seb koj lossis koj tus menyuam tej kev
khomob yuav kho li cas tabtxawm yog koj
ho tawm suab kev tsis txaus siab (complaint)
lawm.
Koj thiab Koj Tus Menyuam Kev
Lav Khibxauj:
•Q
hia qhov tseeb thiab kom tag koj tej kev
mob kev nkeeg.
•N
ug kws khomob lossis tus nawj yog koj
tsis totaub koj lossis koj tus menyuam tej
kev khomob qhov twg.
•K
oomtes pab tu koj tus kheej lossis koj tus
menyuam tej kev khomob rawsli koj twb
pomzoo lawm.
• Ua rawsli kev khomob thiab kev qhia.
•Q
hia rau ib tug kws khomob lossis tsevneeg
ib tug twg paub txog koj kev tuaj khomob.
•T
hem tej nujnqis khomob uas koj twb tau
txais lawm.
•P
aub txog kev ntsuam xyuas lossis kev
kawm uas yuav muaj feemcuam rau koj tus
menyuam kev khomob. Koj muaj cai kam
lossis tsis kam koomtes rau tejyam no los tau.
• Ua rawsli txoj tej kevcai.
•P
eb yuav los nug koj lossis koj tus
menyuam seb puas mob qhovtwg thiab
yuav muab tshuaj pab kom koj nyob taus.
•M
uaj kev ywjpheej yam tsis raug txhom pav
cia, ntshe koj ho muaj tejyam mob lossis koj
ho tswj tsis tau koj tus kheej (behaviorally)
uas tsimnyog lawm xwb.
•T
hov saib koj cov nqi khomob thiab nug txog
tej nqi khomob seb yog li cas thiab seb puas
muaj kev pab them tej nujnqis khomob.
• Fwm thiab saib taus lwm tus neeg mob,
lwm tsevneeg, cov neeg ua haujlwm thiab
tej tej khoom siv lossis cuabyeej kom
muaj nqis.
•Y
ees tau koj tus menyuam duab lossis
(video) nkaus xwb; txwv tsis pub yees
lwm tus neeg, cov neeg ua haujlwm lossis
lwm tus neeg mob duab.
•P
aub haistias peb txwv tsis pub haus
luamyeeb, tej yeeb tshuaj txhaum cai,
nqa riam phom lossis lwmyam khoom
tawv tuaj.