Table of content

Service Management
Vol. 15 | No. 1/2015
University of Szczecin Scientific Journal No. 872
Szczecin 2015
The articles are printed in accordance with the materials provided by the Authors.
The publisher does not take responsibility for the articles’ content, form and style.
BOARD OF EDITORS
Adam Bechler, Tomasz Bernat, Anna Cedro, Paweł Cięszczyk
Piotr Michałowski, Małgorzata Ofiarska, Aleksander Panasiuk
Grzegorz Wejman, Dariusz Wysocki, Renata Ziemińska
Marek Górski – Head
Radosław Gaziński – Executive Editor of Szczecin University Press
REFEREES
List of referees is available on the journal’s website: www.wzieu.pl/SM
SCIENTIFIC BOARD
Piotr Niedzielski (University of Szczecin) – Chair
Volkan Altinta (Bonn University, Germany)
Nerine Bresler (University of Johannesburg, Republic of South Africa)
Rayna Dimitrova (SWU N. Rilski, Bulgaria)
Violeta Dimitrova (College of Tourism, Varna, Bulgaria)
Kazimierz Kłosiński (John Paul II Catholic University of Lublin)
Jolanta Mazur (Warsaw School of Economics)
Alexandru Nedelea (Stefan cel Mare University of Suceava, Romania)
Mirosława Pluta-Olearnik (Wrocław University of Economics)
Kazimierz Rogoziński (Poznań University of Economics)
Muzaffer Uysal (Virginia Polytechnic Institute and State University, USA)
SCIENTIFIC EDITOR
Aleksander Panasiuk
THEMATIC EDITOR
Adam Pawlicz
STATISTICAL EDITOR
Marcin Hundert
TECHNICAL EDITORIAL AND TEXT DESIGN
Wiesława Mazurkiewicz
PROOFREADING
Renata Bacik
COVER DESIGN
Joanna Dubois-Mosora
© Copyright by University of Szczecin 2015
Paper version of the journal is an original version
Service Management is indexed in BazEkon database and Index Copernicus
Articles are available at http://kangur.uek.krakow.pl/bazy_ae/bazekon/nowy/index.php
ISSN 1640-6818 | ISSN 1898-0511 | e-ISSN 2353-2858
SZCZECIN UNIVERSITY PRESS
Edition I. Publishing sheet size 5.5. Printing sheet size 5.4. Format B5. Printed in 67 copies.
Contents
Maciej Rafał Burak
Performance analysis of an inbound call center with time varying arrivals
5–11
Ewa Rutkowska, Ewa Czarniecka-Skubina
Catering services in Poland and in selected countries
13–22
Iwona Michalina Batyk, Aneta Zofia Dąbrowska
The evaluation of attractiveness of tourism products in the Warmia and Mazury in Poland
23–29
Jan Fazlagić
Intellectual Capital in non-public Higher Education Institutions – the Managerial Perspective
31–39
Piotr Gryszel
Methods for the assessment of tourist destinations competitiveness
41–48
Izabela Kapera
Hotel promotion as viewed by customers
49–55
Małgorzata Kurleto
An application of the corporate company models for social enterprise (with special emphasis on Polish conditions)
57–65
Małgorzata Paczyńska-Jędrycka, Wioletta Łubkowska, Marta Jońca
Shaping social competences and social capital in children and adolescents
by means of non-formal education methods and techniques
67–75
Szczepan Kościółek, Karolina Nessel
Impact of mergers and acquisitions on sport performance of football clubs in the highest professional league
in Poland
77–86